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🔁 Refund & Returns Policy | Zenvia Life Style
Effective Date: July 16, 2025
At Zenvia Life Style, your satisfaction is our peace of mind. If you’re not completely in love with your purchase, we’re here to make it right.
✅ 30-Day Satisfaction Guarantee
We offer a hassle-free 30-day return window from the date your order is delivered.
If your item is unused, in original condition, and in its original packaging, you’re eligible for a return or exchange.
🧘 No stress. No hard questions. Just peace of mind.
📦 What Can Be Returned?
| ✅ Eligible | ❌ Not Eligible |
|---|---|
| Unused items in original packaging | Used/opened personal care items |
| Damaged or defective items | Items returned after 30 days |
| Wrong item received | Gift cards or downloadable products |
| Unworn apparel/accessories | Clearance/final sale items (marked as such) |
📝 How to Start a Return
- 📧 Email us at info@zenvialifestyle.com
- Include your Order Number, Full Name, and reason for return
- Our support team will respond within 24–48 hours with return instructions
- Ship the item back to the address provided
- We’ll notify you when your refund or exchange is processed
💸 Refunds
Once we receive and inspect your returned item, your refund will be:
- ✅ Approved or declined based on condition
- 💳 Credited back to your original payment method
- ⏳ Processed within 3–5 business days of approval
📩 You’ll receive an email confirmation once the refund is issued.
♻️ Exchanges
Want a different color, size, or replacement item?
- Contact us to arrange an exchange
- Exchanges are processed once your original item is received and inspected
- No extra shipping charges for domestic exchanges
🚚 Return Shipping Costs
| 🌍 Location | 🚚 Who Pays? |
|---|---|
| United States | Customer covers return shipping (unless item is defective) |
| International | Customer covers return shipping |
| Wrong/damaged item | Zenvia Life Style covers full return cost |
We recommend using a trackable service for all returns to ensure delivery.
⚠️ Damaged, Defective, or Wrong Items
We sincerely apologize for the inconvenience!
Please contact us within 7 days of delivery with a photo of the item and packaging.
We’ll prioritize your case and send a replacement or full refund — fast and free.
🎁 Gift Returns
Received Zenvia Life Style as a gift?
We’ll happily process a return or exchange for a store credit or gift card — just contact us with the gift giver’s details.
📦 Where to Send Returns
(Provided via email upon approval)
We’ll send you the appropriate return address based on your region and product category.
📧 Email us: info@zenvialifestyle.com
❓ Need Help? Contact Us Anytime!
📧 Email: info@zenvialifestyle.com
📞 Phone: +1 214-234-5678
🕘 Support Hours: Mon–Fri, 9 AM – 6 PM CST
🧘 Zenvia Life Style – Easy Returns. Honest Refunds. Total Peace of Mind.